Returns & Refund Policy

Our Promise

At Hype & Hush, every product is crafted with intention—designed to elevate your rituals and enhance how you feel in your daily moments.

Because of the nature of our botanical oils and personal care products, we take great care to ensure every order arrives in perfect condition.

Returns

Due to hygiene and product integrity, we do not accept returns on opened or used items.

However, if your product arrives:
- Damaged
- Defective
- Incorrect

We will make it right.

  • Please contact us within 7 days of delivery at [your email] with:

    - Your order number
    - A brief description of the issue
    - Photos of thebrproduct
    - Refunds & Replacements
  • Once your request is reviewed, we will offer one of the following:

    - Replacement shipment (preferred)
    - Store credit
    - Refund to original payment method (if applicable)
  • Refunds are processed within 5–10 business days after approval.

    Non-Returnable Items
  • For safety and quality reasons, the following items are not eligible for return:

    - Opened or used products
    - Sample sets or trial sizes
    - Gift cards Final sale items
    - Order Changes & Cancellation

We begin processing orders quickly to preserve product quality and delivery speed

Because of this:

  • Orders cannot be modified once placed
  • Delivery times may vary depending on your location and carrier conditions

Hype & Hush is not responsible for

  • Delays caused by shipping carriers Lost or stolen packages marked as delivered
  • If you experience an issue, we will always do our best to support you.

Our Philosophy on Care

  • We don’t just sell products—we create experiences
  • If something doesn’t feel right, we want to know.
  • Reach out to us at [your email], and we’ll work with you to restore your experience.

Final Note

Every bottle is crafted to become part of your ritual.

  • We stand behind the quality
  • The intention
  • The experience
  • Hype the day
  • Hush the night
  • We’ll handle the rest.